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Make sure that you have the latest version of Java installed. If you are a PC user, go to Control Panel and click on Java. Select the Update tab, and click on Update Now. Mac users click on the apple in the far left corner of the screen, and select Software Update. Or, go to www.java.com and click on Free Java Download.
Open your Java Settings. If you are a PC user, go to Control Panel and open Java. If you are a Mac user, go to Applications, Utilities and open Java Preferences. Select the Advanced tab and click on Show console, Activate tracing and Debugging. Save your changes.
Start FastSend. If the application does not function properly, proceed to the next step.
Copy all text from the Java console and paste it into a text document, or directly into the contact form. Send us the information along with the Logs folder. The logs are located in \Documents and Settings\your name\fileflow or directly on you root folder (usually C:\) if you are a PC user. On a Mac, you will find it in HD/Users/your name/fileflow.

When you have the Java Console information and the logs, click here to contact us.

Log in to your account and click on FastSend. Type in your recipient's email address, a subject and message and drag and drop your files and folders into the Files field. Then, click the Send button, and you'll see the progress of your transfer.

In you desktop or online outbox, click on the forward button next to the fileset you wish to forward.

Click on the lock icon next to the Subject field. You set the password, and you have the option to deliver the password by our SMS service.

Log in to your account. Click on FastSend and your Outbox, and then, click on the delete button next to the fileset you wish to permanently remove.