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  1. Make sure that you have the latest version of Java installed. If you are a PC user, go to Control Panel and click on Java. Select the Update tab, and click on Update NowMac users click on the apple in the far left corner of the screen, and select Software Update. Or, go to and click on Free Java Download.
  2. End all Java processes. If you are a PC user, start the Task Manager by pressing ctrl+alt+delete on your keyboard. Mark and end every running Java process. If you are a Mac user, go to Applications, Utilities and open Activity Monitor. Mark and end every Java process.
  3. Open your Java Settings. If you are a PC user, go to Control Panel and open Java. If you are a Mac user, go to Applications, Utilities and open Java Preferences. Select the Advanced tab and click on Show console, Activate tracing and Debugging. Save your changes.
  4. Start Download Manager. If Download Manager does not function properly, proceed to step 5.
  5. Copy all text from the Java console and paste it into a text document, or directly into the contact form. Send us the information along with the Logs folder. The logs are located in  \Documents and Settings\your name\fileflow or directly on you root folder (usually C:\) if you are a PC user. On a Mac, you will find it in HD/Users/your name/fileflow.


When you have the Java Console information and the logs, click here to contact us.